Built to resolve, not just reply
Your AI handles refunds, order lookups, and cancellations on its own — and pulls in a real human the moment it can't.
Your AI, your rules
Write custom prompts, pick from proven templates, and test everything in a live playground before your customers ever see it.
- Start from a Support, Sales, or General template
- Write and version custom system prompts
- Test against your real knowledge base in the playground
- Adjust temperature and behavior without redeploying
Instructions template
System prompt
Temperature
Train your AI on anything
Upload your docs, paste URLs, or write Q&A pairs — People Loop turns them into a searchable knowledge base your AI actually understands.
- Upload PDFs, Word docs, and text files
- Crawl and index any website URL
- Add custom Q&A pairs for precise answers
- Semantic search powered by embeddings — not keyword matching
Return Policy.pdf
2.4 MB
https://acme.com/docs
18 pages
Product FAQ
34 pairs
Shipping Guide.docx
1.1 MB
AI that knows when to step aside
Most AI chatbots leave frustrated customers in a loop. People Loop is different — when the AI can't help, or the customer asks for a person, a real human takes over instantly. No bots pretending. No dead ends.
- Instant routing — The moment a customer asks for help or the AI hits a dead end, the conversation lands in your Live Support inbox.
- Full context, no re-explaining — Your agent sees the entire conversation history before they type a single word.
- Included on every paid plan — Human handoff isn’t an add-on. It’s a core feature — because support shouldn’t require a workaround.
Agent context
Turn conversations into pipeline
Your AI qualifies visitors and captures lead details mid-conversation — no forms, no friction. Export them anytime.
- AI collects name, email, and context automatically
- View and filter leads in your dashboard
- Export leads to CSV for your CRM
- Works 24/7 without human involvement
Sarah Chen
sarah@startup.io · Pricing question
James Miller
james@corp.com · Demo request
Priya Sharma
priya@agency.co · Integration Q
See what's working
Track AI performance, customer satisfaction, and agent response times — with one-click CSV exports for your reports.
- AI resolution rate — see how often AI handles it without a human
- CSAT ratings with 1–5 star customer feedback
- Response and resolution time tracking
- Per-agent performance breakdown
Conversations
1,248
+12%
AI resolved
78%
+5%
Avg response
1.2s
-0.3s
CSAT score
4.6/5
+0.2
Embed anywhere in one line
Add a single script tag to your site and your AI agent goes live. Customize everything from colors to welcome messages to match your brand.
- One-line JavaScript embed for any website
- Standalone help page at your own URL
- Customize colors, position, theme, and branding
- Set a booking URL so visitors can schedule calls
Embed code
data-org-id="your-id"></script>
Appearance
Standalone help page
peopleloop.io/bot/your-id
Scales from solo to team
Add agents to your support team, set up roles, share response templates, and get notified the moment a customer needs a human.
- Multiple agent seats with role-based access
- Invite team members via email
- Shared response templates for faster replies
- In-app and email notifications for escalations
You
Owner
Maya Johnson
Agent
Alex Park
Agent
Built for conversations that matter
People Loop handles the routine — and knows exactly when a real person needs to step in.
Customer Support
An angry customer isn't a ticket — they're a person. When your AI can't help, a real agent steps in instantly with the full conversation already open.
Most popular
Sales & Lead Capture
Your AI qualifies visitors 24/7 and hands warm leads straight to your sales team the moment they're ready to talk. No dropped conversations.
Sales teams
High-Stakes Conversations
Billing disputes, refund requests, unhappy enterprise customers — some conversations are too important to leave to AI alone. People Loop routes them to a human automatically.
Always-on safety net
Connects to the tools you already use
Your AI doesn't just answer — it takes action in the systems you already use.
Stripe
Issue refunds and cancel subscriptions during a chat — your AI handles it without a handoff.
Shopify
Look up orders and tracking numbers right in the chat — no more "where's my order?" tickets.
More integrations coming soon.
Free plan available — paid plans from $25/mo. See full pricing →
Ready to transform your customer support?
Start building your AI support agent in minutes. Free plan available, no credit card needed.