Everything you need to ship AI support
LLM-powered agents, human escalation, knowledge bases, and integrations — built for anyone who wants AI that knows when to hand off to a person.
Your AI, your rules
Pick the best model for your use case, write custom prompts, and test everything in a live playground before your customers ever see it.
- Choose from GPT-4o, Claude, or Llama per agent
- Write and version custom system prompts
- Test against your real knowledge base in the playground
- Adjust temperature and behavior without redeploying
Model
System prompt
Temperature
Train your AI on anything
Upload your docs, paste URLs, or write Q&A pairs — People Loop turns them into a searchable knowledge base your AI actually understands.
- Upload PDFs, Word docs, and text files
- Crawl and index any website URL
- Add custom Q&A pairs for precise answers
- Semantic search powered by embeddings — not keyword matching
Return Policy.pdf
2.4 MB
https://acme.com/docs
18 pages
Product FAQ
34 pairs
Shipping Guide.docx
1.1 MB
AI that knows when to step aside
Most AI chatbots leave frustrated customers in a loop. People Loop is different — when the AI can't help, or the customer asks for a person, a real human takes over instantly. No bots pretending. No dead ends.
- Instant routing — The moment a customer asks for help or the AI hits a dead end, the conversation lands in your Live Support inbox.
- Full context, no re-explaining — Your agent sees the entire conversation history before they type a single word.
- Included on every paid plan — Human handoff isn’t an add-on. It’s a core feature — because support shouldn’t require a workaround.
Agent context
Turn conversations into pipeline
Your AI qualifies visitors and captures lead details mid-conversation — no forms, no friction. Export them anytime.
- AI collects name, email, and context automatically
- View and filter leads in your dashboard
- Export leads to CSV for your CRM
- Works 24/7 without human involvement
Sarah Chen
sarah@startup.io · Pricing question
James Miller
james@corp.com · Demo request
Priya Sharma
priya@agency.co · Integration Q
See what's working
Track AI performance, customer satisfaction, and agent response times — with one-click CSV exports for your reports.
- AI resolution rate — see how often AI handles it without a human
- CSAT ratings with 1–5 star customer feedback
- Response and resolution time tracking
- Per-agent performance breakdown
Conversations
1,248
+12%
AI resolved
78%
+5%
Avg response
1.2s
-0.3s
CSAT score
4.6/5
+0.2
Embed anywhere in one line
Add a single script tag to your site and your AI agent goes live. Customize everything from colors to welcome messages to match your brand.
- One-line JavaScript embed for any website
- Standalone help page at your own URL
- Customize colors, position, theme, and branding
- Set a booking URL so visitors can schedule calls
Embed code
data-org-id="your-id"></script>
Appearance
Standalone help page
peopleloop.io/bot/your-id
Scales from solo to team
Add agents to your support team, set up roles, share response templates, and get notified the moment a customer needs a human.
- Multiple agent seats with role-based access
- Invite team members via email
- Shared response templates for faster replies
- In-app and email notifications for escalations
You
Owner
Maya Johnson
Agent
Alex Park
Agent
Teams that made the switch
“We were using Intercom but kept getting complaints about the bot not escalating when it should. People Loop just... does it. Set it up in an afternoon.”
James T.
Head of CX, Fintech startup
“The fact that human handoff is included in the base plan sealed it for us. We tried three other tools that all charged extra for it.”
Priya M.
Founder, B2B SaaS
“Our support team actually likes it. They get the full conversation context before they type a word. Night and day compared to our old setup.”
Marcus R.
Support Lead, E-commerce
Built for conversations that matter
People Loop handles the routine — and knows exactly when a real person needs to step in.
Customer Support
An angry customer isn't a ticket — they're a person. When your AI can't help, a real agent steps in instantly with the full conversation already open.
Most popular
Sales & Lead Capture
Your AI qualifies visitors 24/7 and hands warm leads straight to your sales team the moment they're ready to talk. No dropped conversations.
Sales teams
High-Stakes Conversations
Billing disputes, refund requests, unhappy enterprise customers — some conversations are too important to leave to AI alone. People Loop routes them to a human automatically.
Always-on safety net
Integrate with your tools
Connect People Loop to the platforms you already use.
Free plan available — paid plans from $39/mo. See full pricing →
Ready to transform your customer support?
Start building your AI support agent in minutes. Free plan available, no credit card needed.