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Confirm you completed email verification if prompted. Try logging in from an incognito window to rule out stale cookies. If the issue persists, email support@peopleloop.io with the email you used to register.

Check that the embed snippet matches the org shown in your People Loop settings, that the page is served over HTTPS in production, and that a content security policy (CSP) allows scripts from People Loop. Disable ad blockers while testing. See Getting started for the full embed flow.

Plans and limits are summarized on the Pricing page. Upgrades, invoices, and payment methods are managed through the billing experience in your account. For Stripe-related questions, use the same email as your subscription when writing to support.

Escalation rules depend on your plan and how you configured handoff in the product (for example when a user asks for a person or when the model is unsure). Agents pick up from the Live Support area in the app. See also Features for capability overview.

Data handling is described in our Privacy Policy. For export or deletion requests, contact support@peopleloop.io with your organization name and the email on the account.

See the API reference page for authentication notes and the OpenAPI JSON endpoint.